FAQs

1. Do you ship to addresses outside the USA?

2. I would like to place an order, and pay for it via check or money order. What do I do?

3. What is your return policy?

4. What if I do not want to pay by credit card?

5. I reside outside of the U.S. and would like to pay for my orderthrough bank (wire) transfer. How may I do this?

6. How safe is it for me to send my credit card details to you viathe Internet?

7. I live in (insert your country here). Are your products available here?

8. Are there any countries which you donot normally ship to?

9. My package will be delivered outsidethe USA. Do I need to pay customs and duties?

10. I shipped an order to an inmate or correctional facility, and it was rejected by the facility and returned back to me. Will I incur any fees due to this?

11. What currency are your prices in?

99. My question is not answered here. What should I do?

1. Do you ship to addresses outside the USA?

Yes! We ship to most countries. To calculate your shipping & handling (p&p) charges, additem(s) to your shopping cart (as normal), and when you check-out, indicate in theShip To: section your country's information. You will be given the shipping & handlingcharges before confirming your order. There are some countries which we do not normally ship to. If your country is not listed, please email or fax your order, with payment information, to us.

Please note: IslamicBookstore.com cannot be held responsible for any import fees, customs fees, import taxes, or other types of charges which a recipient may incur, who is receiving products outside of the United States. This may be either through a private courier service or through your local postal system.

2. I would like to place an order, and pay for it via check or money order. What do I do?

You can proceed as normal and add each item to your shopping cart. Simply continue through the checkout process. When you reach the billing address page (Payment), simply print the page (which has listed the items you desire, and the total amount plus shipping), fill it out with your name/address/phone number/email address and send it with your payment payable to:

Islamic Bookstore .com
3918 Vero Rd. Ste. I
Baltimore, MD 21227-1563
USA

Once we receive your payment, your order will be dispatched. Personal checks over US$20 may take up to 7 business days to clear before dispatch.

3. What is your return policy?

For orders shipped to the continential USA (48 states), within 30 days of customer receipt, we will accept for return any non-shrinkwrapped item. Must bereturned in same condition as received. Shipping charges will only be refunded ifthe return is a result of IslamicBookstore.com error.

We do not accept returns for item shipped outside of USA. (All sales final.)

We may accept returns beyond 30 days, on a case-by-case basis, which may incur a 25 to 40% restocking fee. Orders paid by stamps are nonreturnable and nonrefundable.

4. What if I do not want to pay by credit card?

We understand many people do not like credit cards, for obvious reasons.For this reason, we have a "Pay byCheck or Money Order" payment method in our shopping cart. Simply choose this method and submit yourorder. You will get a reply email confirming your order. Please print this page and send along with your check or money order (to the address listed above). Upon receipt of payment, your order will be dispatched to you.

5. I reside outside of the U.S. and would like to pay for my orderthrough bank (wire) transfer. What are your bank details?

Please add US$15 to any wire transfer you send us. Ourbank charges us this amount to receive any incoming wire transfer. $15 should be added to your TOTAL amount due.

If paying by international bank money transfer, please contact us for our bank account information.

6. How safe is it for me to send my credit card details to you viathe Internet

IslamicBookstore.com's website employs SSL and CISP security protocols (most state-of-the-artNet secure transmission safeguards), which capably handle our private communications. Insha'Allah, yourcredit card details will be safely transmitted and will not be viewed by any third party. You can also fax your credit card information to us at +1 410-675-0085 (fax number).

7. I live in (insert your country here). Are your books availablehere?

Probably not. We offer books (and other items) published and produced from aroundthe world. Some of our books may be available in your local country, but mostprobably are not. We have affordable shipping options for final destinationsoutside of the United States. Our only retail establishment (at this time)is in Maryland, USA. (45 minutes from Washington, DC)

8. Are there any countries which you donot normally ship to?

Currently, we are unable to ship online orders to the following countries: Belarus, Indonesia, Liberia, Nigeria, and Romania. If you would like us to ship to any of these countries, please fax or email us your order with all details. We will reply back insha'Allah within 1-3 business days with pertinent information.

9. My package will be delivered outsidethe USA. Do I need to pay customs and duties?

All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country's laws. If duties and taxes are assessed on an item mailed via the Postal Service, they are collected from the recipient. In addition, for most countries, there is an administrative fee that is collected from the recipient to cover the costs of clearing the item through customs and collecting duties and taxes.

For instance, as of the date of this posting (edit), the administrative fee in the United Kingdom is possibly 6.50 British pounds for airmail parcels and 11.25 British pounds for Global Express Mail; in 23 countries in Europe (Austria, Belgium, Denmark, Finland, France, Monaco, Germany, Greece, Ireland, Italy, San Marion, Vatican City, Luxembourg, Malta, Netherlands, Norway, Portugal, Spain, Adorra, Gilbratar, Sweden, Switzerland, and Liechtenstein) the administrative fee is 17 Euros for Global Express Mail and Global Airmail Parcel Post; and the administrative fee in Canada is $5 Canadian for Global Airmail Parcel Post. Business mailers have the option to pay the duties, taxes or fees to certain countries through an International Customized Mail Agreement.

If you want to learn what the threshold for duties and taxes is for a particular country, you can go to www.wcoomd.org for general information or visit the Web site of that country's customs service.

10. I shipped an order to an inmate or correctional facility, and it was rejected by the facility and returned back to me. Will I incur any fees due to this?

For any package declined by a correctional facility, and sent back to us, there is a $6 restocking fee (where the return is no fault of IslamicBookstore.com).

11. What currency are your prices in?

11. All prices are in US dollars (USD $).

Check our Info page. If you still have a question,email our Customer Service Dept. at service @ islamic-bookstore.net. (remove the spaces) We would be happy to hear from you.